Postage, Delivery and Refund Policy

Postage and Delivery

Standard UK delivery is £4.95 per order, we regret we cannot post to the Highlands or Islands.  Delivery is free for our Flowers by Post service. We regret we cannot post items from our online shop or fresh flowers outside the UK.

Non perishable items purchased from our online store are shipped within one working day for all orders placed before 2.00 pm, using 48 hour services. In certain periods, particularly in the current ongoing pandemic, there may be a delay, so please allow 4-5 days to receive your item. Postage will be calculated and shown prior to you placing your order.  

Orders of our Friday postal fresh flowers must be placed by 6.00 pm on Wednesday and will be delivered via the Royal Mail tracked service or another courier.  We reserve the right to substitute flower types subject to availability and growing conditions.

It is your responsibility to provide the correct delivery address information.  If the recipient is not in, the courier will either leave the flowers in a safe place, for example, a porch or garden shed. We regret that at this time we are unable to leave flowers or a parcel with a neighbour. 

We use a number of reputable couriers including Parcelforce, DPD, UK Mail and Royal Mail; in order to keep delivery costs to a minimum, we regularly compare these services. 

We deliver to all postcodes excluding: BT, IM, GY, JE.  We are currently unable to deliver to The Highlands and Islands, Northern Ireland or the Isle of Wight, or outside of the U.K.

Returns

We are very proud of our products and services.  If you are not delighted with your purchase from our online store, please get in touch and we will be happy to try to put things right.

Please contact us by email within 24 hours of receipt of your order if any goods ordered via this website arrive damaged, or if you believe that your purchase does not conform to the expectations reasonably presented by this website.

We may ask you to email us a photograph so that there is no doubt as to the condition of the item on arrival to you.  You will have the option of a full refund or replacement, to be delivered to the same address, once we have received the picture(s) and determined the cause of the problem.  Please note that our floral products use fresh plant materials – if properly cared for upon receipt, these should last for approximately 5 days. Care instructions are included in the package. Please note fresh flower products are perishable goods and as such are non returnable.

You are responsible for taking reasonable care and for the safekeeping of the items until they are received back into our Customer Returns department.  Unfortunately we cannot be held responsible for the non-delivery of returned items, or any damage to items when they are in transit back to us.

Once we have received your returns we will process a refund within 7 working days.  Refunds will be issued to the credit or debit card originally used to make the payment. 

Unwanted Items

Unwanted returned items must be returned in their original condition, in the original packaging with all tags and labels attached, not damaged and in a saleable condition. Return the item within 14 days of receipt.

Please enclose a covering letter with your order details, full contact details and information as to why the item is being returned to us.  Your order number MUST be on ALL correspondence. We reserve the right not to process any returns if the above information is not received with the returned products.  

Our Returns department address is:

11 Trewirgie Road
Redruth
Cornwall
England
TR15 2SX

Make sure our returns address is clearly visible and the package is properly sealed.  We strongly suggest you send your returns back to us using First Class Recorded Delivery to enable you to track your parcel.  Returns and exchanges are made at your own cost.

Incorrect Order

We are very sorry you have received an incorrect order.  Please email hello@thecornishflowerpatch.co.uk  and we will arrange for the correct item to be held (subject to stock availability) until we receive the incorrect item back to our Customer Returns department.  If your item is out of stock, we will issue a refund including postage costs.

All reasonable postage costs incurred to return the incorrect items will be refunded to you and the postage cost to send out the correct item will be free of charge.

Faulty Items

We are very sorry you have received a faulty item.

Please email us at hello@thecornishflowerpatch.co.uk and we will arrange for a replacement to be held (subject to stock availability) until we receive the faulty item back to our Customer Returns department.

All reasonable postage costs incurred to return the faulty items will be refunded to you and the postage costs to send out the replacement items will be free of charge.

For further help please contact us at hello@thecornishflowerpatch.co.uk 

Delivery and Returns information constitute part of our Terms and Conditions

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